Enhancing Real Estate Security and Convenience with SentriLock

How to Open a SentriLock Lockbox with Touch-N-Show

1. Launch the SentriKey® Real Estate app.
   1. To open a SentriGuard® lockbox with Touch-N-Show®, start by launching the SentriKey® Real Estate app.
2. Tap Touch-N-Show®
   1. *The first time you use this feature, you will get a message notifying you that Touch-N-Show® is only available on the SentriGuard® lockbox.*
   2. From the home screen, tap the Touch-N-Show® button.
   3. Touch Continue.
3. Tap phone to lockbox.
   1. Tap the phone to the lockbox. For best results, press the device up to the NFC sensor located just below the keypad.
   2. Each device has its own unique placement for NFC. Adjust your device accordingly to meet the sensor’s position.
4. Key compartment will open.
   1. You will see a flashing green light and the key compartment will open.
   2. If the key compartment does not fall open, gently tug on the tab located in the bottom of the lockbox.
   3. You have successfully accessed a lockbox using Touch-N-Show®!

How to Change the Battery and Update a SentriGuard Lockbox

1. Engage the Backup Battery
   1. Press ‘ENT’ on the lockbox.
   2. If nothing occurs, take a pen or a small object and locate the center button on the lockbox. You can find it beneath the SentriLock logo and just above the keypad. This button is situated in the middle of a set of three buttons.
   3. The LEDs next to it will flicker and this indicates the backup battery is engaged.
2. Release The Shackle
   1. Use your SentriKey app to connect to the lockbox and release (and remove) the shackle.
3. Change The Battery
   1. Once the shackle is removed, you can remove the rubber plug on the top of the lockbox.
   2. Using a T-15 TORX screwdriver, remove the screw.
   3. Once done, remove the top cap of the lockbox. This will expose the battery.
   4. Next, unplug the old battery and replace it with the new one.
4. Reassemble The Lockbox
   1. Put the top cap of the lockbox back on. Make sure the gap between the top cap and the lockbox is as small as possible using a firm push.
   2. Put the screw in and secure it with the T-15 TORX screwdriver by rotating it towards the right.
   3. Insert and push in the rubber cap.
   4. Put the shackle back into place.

How To Get A One Day Code

1. Log into the SentriKey App and tap on the three bars (Hamburger Menu) in the top left of the app.
2. Select ‘My Lockboxes.’
3. Then select, ‘Get Access Code.’
4. Select the lockbox/address.
   1. If you do not see the address, type in the lockbox serial number in the search bar.
   2. Click ‘Done’ or ‘Search.’
5. In the ‘Assigned To’ field, type the person’s name who will be using it.
6. Select the date for when it is needed.
7. Tap ‘Get One Day Code.’
   1. You will then enter your PIN or verify biometrics.
   2. It will then be displayed on the screen.

How To Share It

1. Tap on the share button in the top-right. (Share icon may vary depending on the phone type.)
2. Select how you’d like to share the code. (ex: text or email)
3. If you select email or text, enter the ‘TO’ information (phone number/email address) and click send.
   1. The message will contain the lockbox serial number, valid on date, code, and the directions on how to use it.
4. If you have any questions, please contact our support team and they will be able to assist you further.