REALTOR® is a registered collective membership mark, which may be used only by real estate professionals who are members of the National Association of REALTORS® and subscribe to its strict Code of Ethics.
Any person, whether a member or not, having reason to believe that a member is guilty of a violation of the REALTOR® Code of Ethics, may file a complaint with ORRA’s Professional Standards Manager.
Ethics complaints must be filed with ORRA within one hundred eighty (180) days after the facts constituting the matter complained of could have been known in the exercise of reasonable diligence or within one hundred eighty (180) days after the conclusion of the transaction, whichever is later.
In formulating your complaint, please follow the instructions below:
IMPORTANT: When a REALTOR® is charged with a violation of the Code of Ethics, the complaining party may not recover damages, either actual or punitive, nor does ORRA have the authority to suspend or revoke a REALTOR®’s license with the State of Florida. Should a REALTOR® be found guilty of violating one or more articles of the Code of Ethics, they will be required to pay an Administrative Fee of $500. Possible disciplinary sanctions could include a Letter of Warning, a Letter of Reprimand, a fine up to $15,000.00 payable to ORRA, required attendance at an educational class, probation, suspension or expulsion from ORRA.
Once a complaint is received by ORRA, it will be presented to the Grievance Committee for their review at the next available meeting. Following their review, you will be notified as to their actions.
IMPORTANT: The Complainant must attend the hearing.
Questions? Please contact Donna Willey, professional standards manager, at DonnaW@orlandorealtors.org or 407.513.7263.