File an Ethics Complaint

REALTOR® is a registered collective membership mark, which may be used only by real estate professionals who are members of the National Association of REALTORS® and subscribe to its strict Code of Ethics.

Any person, whether a member or not, having reason to believe that a member is guilty of a violation of the REALTOR® Code of Ethics, may file a complaint with ORRA’s Professional Standards Manager.

Ethics complaints must be filed with ORRA within one hundred eighty (180) days after the facts constituting the matter complained of could have been known in the exercise of reasonable diligence or within one hundred eighty (180) days after the conclusion of the transaction, whichever is later.

In formulating your complaint, please follow the instructions below:

  1. Complete, sign, and date the Ethics Complaint Form. (Form Package includes the Complaint form E-1, the Code of Ethics, Outline of Procedures for an Ethics Hearing).

  2. Name the specific article(s) of the Code of Ethics and how you feel each article was violated. This is important so that our Grievance Committee can determine whether sufficient evidence exists to warrant the holding of a Professional Standards Hearing.

  3. Attach a written timeline summary of what transpired to make you feel an ethics violation occurred.

  4. Include any supporting documentation, such as copies of listing(s)/sales contract(s), lease agreements, emails, text messages, and/or any pertinent material that would help the Grievance Committee make their decision. (Text messages must be printed and in document form).

  5. Number the pages at the bottom center of each page.

  6. DO NOT use staples, office index tabs, professional binding, 3-ring binders, 2-sided copies, or sticky notes when formulating complaint. If highlighting information use only yellow hi-lighter.

  7. Black and white and/or color copies are acceptable.

  8. Email [email protected] or U.S. Mail Certified Return Receipt is recommended if you wish confirmation of receipt.

IMPORTANT: When a REALTOR® is charged with a violation of the Code of Ethics, the complaining party may not recover damages, either actual or punitive, nor does ORRA have the authority to suspend or revoke a REALTOR®’s license with the State of Florida. Should a REALTOR® be found guilty of violating one or more articles of the Code of Ethics, they will be required to pay an Administrative Fee of $500. Possible disciplinary sanctions could include a Letter of Warning, a Letter of Reprimand, a fine up to $15,000.00 payable to ORRA, required attendance at an educational class, probation, suspension or expulsion from ORRA.

Once a complaint is received by ORRA, it will be presented to the Grievance Committee for their review at the next available meeting. Following their review, you will be notified as to their actions.

IMPORTANT: The Complainant must attend the hearing.

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Questions? Please contact Donna Willey, professional standards manager, at [email protected] or 407.513.7263.