Professional Standards

Code of Ethics

All REALTORS® pledge to abide by a strict code of professional conduct. This conduct is outlined in the National Association of REALTORS® Code of Ethics.

» View the Code of Ethics

Ethics Complaints

Members of the public (or other REALTORS®) who feel they have been treated unfairly by a REALTOR® can use the professional standards process to seek satisfaction.

» File an ethics complaint


Arbitration is a process by which only principal REALTOR® (only with contractual matters arising out of their relationship) may come to the association and request a hearing before the Professional Standards Committee. Abitration is mandatory prior to seeking litigation.

» Learn more about arbitration


 Mediation is when the principals meet with a Mediation Officer of the association and attempt to negotiate a settlement of the dispute. Mediation is voluntary and the decision is binding only by mutual agreement of all parties.

» Learn more about mediation

Tools & Training

» Code of Ethics Videos
» Pathways to Professionalism
» Code of Ethics FAQs
» NAR Field Guide to Professional Standards

ORRA Partners
ORRA would like to thank our Partners for their continuing support.
View the full list of ORRA Partners.