News & Information: REALTOR® News

Article 3 draws the majority of COE violations in 2018

Tuesday, February 26, 2019  
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2017 ORRA REALTOR Code of Ethics Stats

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The Orlando Regional REALTOR® Association in 2018 received a combined total of 49 new REALTOR® Code of Ethics complaint case filings and arbitration dispute filings, a number that is steady compared to the 50 new filings introduced in 2017.

Forty-one of the 49 new filings were REALTOR® COE cases (which can be initiated by either a REALTOR® or a member of the public), while eight were broker-to-broker arbitration disputes (which exclusively involve commission issues).

There are currently 11 ethics complaints that were initiated in 2018 still working their way through the formal resolution processes overseen by the association’s Grievance and Professional Standards committees.

2018 Completions

A total of 42 ethics cases were completed in 2018. Of those, 31 were resolved after a hearing while six cases were dismissed and five were withdrawn or closed. A total of 80 ethics violations were identified within those cases that completed the hearing process, and they resulted in $2,000 in fines. In 2017, those numbers were 91 violations and $5,000 in fines, respectively.

The majority of ethics violations (23 percent) involved Article 3 of the REALTOR® Code of Ethics, while 20 percent involved Article 1. Article 2 garnered 15 percent of the violations and Article 12 accounted for 9 percent.

Seven of 2018’s completed arbitration disputes were resolved after a hearing, while three were resolved via mediation and none were withdrawn. The disputes involved commissions worth $45,124, which a huge drop from the $212,413 involved in 2017 and steady compared to 2016’s $43,317.

ORRA Ombudsman Program

The ORRA Ombudsman Program works to resolve dispute in progress between both consumers and REALTORS® and between association members. Since the program’s inception in 2015, ombudsmen have responded to 96 requests for help.

A primary objective of the ombudsman program is to prevent disputes from escalating into a formal REALTOR® Code of Ethics grievance. Each ombudsman assignment that is successfully resolved is one less potential ethics case.

  • 2018
    Ombudsman Assignments - 22
    COE Cases - 41
  • 2017
    Ombudsman Assignments - 22
    COE Cases -35
  • 2016
    Ombudsman Assignments - 18
    COE Cases - 31

Out of the 22 ombudsman assignments in 2018, two resulted in the filing of formal ethics complaints.


ORRA Partners
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