The Essentials of Client & Owner Relations for Property Managers
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The Essentials of Client & Owner Relations for Property Managers

When: August 19, 2014
9:00 AM to 4:00 PM
Where: Orlando Regional REALTOR® Association
1330 Lee Road
Orlando, Florida  32810
United States
Contact: Professional Development

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How to acquire and maintain
your owners as a property manager

Property management requires unique skills to build and maintain a portfolio of clients and owners. There are conflicts to resolve, legal and anti-trust regulations to adhere to, presentations to be made, management agreements to sign, maintenance considerations, and much more. If you are new to property management or your business is at a standstill, then this is the class for you.

The learning objectives will include:

  • Understanding regulations such as social media, "do not call", and anti-trust regulations
  • Determining items to include in both your initial presentation along with the closing package
  • Identifying components of a management package
  • Detailing documentation to provide to a new client
  • Analyzing the level of maintenance knowledge necessary to your client relations
  • The reasons why an owner may have to be "fired"


Betsy Darling MorganElizabeth "Betsy" Darling Morgan, MPM, RMP, GRI, has been a manager of residential rental property for over 30 years and is currently the Vice President of Investor Services Property Management for Berkshire Hathaway Home Services Florida Properties Group. She supervises 30+ property managers handling 2000 residential rental units in several counties and is the 2014-2015 Southeast Regional Vice President on the board of Directors of the National Association of Residential Property Mangers (NARPM®). 

August 19, 2014
9:00 a.m. - 4:00 p.m.
Check-in begins at 8:30 a.m.

ORRA/NARPM Members: $195
Non-ORRA/NARPM Members: $210
On-site: + $15


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Business casual attire requested for educational programs.

Course provided by
The Property Management University

This is an Education Partnership between ORRA's Property Management Subcommittee, NARPM® National, and the local NARPM® Chapter. 


ORRA Partners
ORRA would like to thank our Partners for their continuing support.
View the full list of ORRA Partners.