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Keys & Lockboxes


 

ORRA Keyholder Information

Very important! Read the ORRA "Call Before Showing" Policy

ORRA members can choose between two key types offered by Supra: ActiveKEY or eKEY.

  1. ActiveKEY
    The ActiveKEY is a handheld lockbox key device. ActiveKEY keeps itself updated 24/7 through frequent cellular connections to the Supra network. Virtually no attention is required from you.

    Apply for an ActiveKEY »

  2. eKEY
    With Supra eKEYsoftware, you can turn any approved smartphone into your lockbox key.

    Apply for an eKEY »


Key Accessibility

Pre-programmed Access

All Supra keys issued at ORRA are automatically pre-programmed with the ability to access Supra lockboxes in Orange, Osceola, Seminole, and East Polk counties. Access to these areas cannot be altered.

Requesting Additional Areas

You may request access to all cooperating associations in Florida that utilize the same lockbox system. You must request access from the associations directly.

For access to the six areas most requested by ORRA members, please complete the Supra Key Access Form for Cooperating Associations.

If the cooperating association you would like to have added is not included in the form please contact the ORRA Membership Department at 407.253.3580 (option 2) for details. Please remember that access is granted as a courtesy by the cooperating association.

Pricing 

Keys

Please view the Supra Lease Information Form to obtain prorated lease costs.

Lockboxes

To purchase a lockbox please visit ORRA (1330 Lee Road, Orlando, FL) or contact the ORRA Membership Department at 407.253.3580 (option 2). If you will be placing a large order of lockboxes please call ahead for availability and to make arrangements.

Learn about ORRA's Supra iBox BT LE buy back program

 

Key Updates 

Automatic eSYNC

Seamlessly connects across ALL cellular towers to provide the BEST coverage. Stays updated so you can open key boxes even where there is no coverage. Wireless updates deliver showing data immediately, continuously, and automatically.

Online

1. Visit https://supraweb.suprakim.com/kimweb/login.mvc.

2. Click on "Agents-Log on to Supra-WEB."

3. Log in.

4. From the Quick Links, click on "Update Code."

Phone

Phone updates can be obtained by calling 1.888.968.4032. The SupraWEB server will recite to you the association names that correspond to the areas for which you are eligible to receive an update. You will then be asked to enter the area code of the association for which you would like to gain access. If it does not accept your request, then your key is not showing as "active" in that system. If you are sure you have been granted access to a system, but do not hear it as an update option, please contact that association directly for assistance.

 

Contact Information

ORRA Membership:       407.253.3580, ext. 2
 Supra:  877.699.6787 (8:00 a.m.-10:00 p.m. E.T. daily)
 Technical Support:  877.699.6787, option 2
 Kim Voice Update:  888.968.4032
 Website: www.supraekey.com

 


RELATED DOCUMENTS

KeyBox Transfer of Ownership Request Form
Supra Key Access Form for Cooperating Associations
Supra ActiveKEY Application
Supra Key Rules and Regulations
•  MLS Listing Transfer Request Form

ORRA Partners
ORRA would like to thank our Partners for their continuing support.
View the full list of ORRA Partners.