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Ethics complaints, arbitration disputes drop 16 percent in 2012

Monday, March 4, 2013  
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The Orlando Regional REALTOR® Association in 2012 completed the processing of 21 ethics complaints and arbitration disputes combined, which reflects a 16.00 percent decrease compared to the 25 completed in 2011.

The ORRA Professional Standards Committee last year completed 16 REALTOR® Code of Ethics cases (which can be initiated by a REALTOR® or a member of the public) and five broker-to-broker arbitration disputes (which exclusively involve commission issues).

Twelve of the 16 ethics cases completed in 2012 were resolved after a hearing, while one case was dismissed and three were withdrawn or closed. A total of 85 ethics violations were identified within those cases that completed the hearing process, and they resulted in $2,700 dollar fines. In 2011, those numbers were 103 violations and $0 in fines, respectively.

The majority of ethics violations (22.50 percent) involved Article 1 of the REALTOR® Code of Ethics, while 31.10 percent involved Article 2. Three articles (2, 12, 16) each garnered 11.9 percent of all violations.

Three of the five arbitration disputes completed in 2012 were resolved after a hearing, while two were resolved via mediation and none were withdrawn. The disputes involved commissions worth $12,850, which is a 72.63 percent de/increase from the $46,950 involved in 2011.

There are currently 37 ethics complaints and two arbitration disputes working their way through the resolution process.


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